By Rahmatullah Mahmud 
The Nigerian Communications Commission (NCC) is taking new steps to protect telecommunications consumers by using data to make better decisions. This year, the Commission is improving its ability to analyze information to ensure that consumers receive better services and fair treatment.
To achieve this, NCC has partnered with Innovations for Poverty Action (IPA) to set up an Embedded Consumer Lab. This special unit will study consumer complaints, identify common problems, and predict new challenges that may arise in the industry. With this information, the Commission can develop better policies and solutions to address consumer concerns more effectively.
By using data in smart ways, NCC hopes to:
- Strengthen consumer protection by identifying trends in complaints and acting quickly.
- Improve the process of resolving complaints, ensuring that consumers get timely solutions to their issues.
- Make better policies based on real data, leading to a fairer and more transparent telecom sector
With this initiative, NCC is reinforcing its commitment to making Nigeria’s telecommunications industry more consumer-friendly. Consumers can expect better service quality, faster complaint resolution, and stronger regulations that protect their rights.