In his keynote address at the 2nd Quarter 2023 Industry Consumer Advisory Forum (ICAF) meeting, Prof. Umar Garba Danbatta, the Executive Vice Chairman/CEO of the Nigerian Communications Commission (NCC), highlighted the critical issue of combating e-fraud on telecom platforms and building consumer confidence in the digital economy. Recognizing the transformative potential of the digital economy, Prof. Danbatta emphasized the need for proactive measures to address the growing concern of fraudulent activities in the digital realm.
Prof. Danbatta began by acknowledging Nigeria’s remarkable growth in the digital economy, which has revolutionized communication, transactions, and business practices. However, with these advancements come new challenges, particularly the rising tide of e-fraud and cybersecurity concerns. E-fraud encompasses various malicious activities conducted through electronic means, aiming to defraud or take advantage of victims, which can lead to financial losses and erode consumer trust.
As the regulatory authority for the communications sector, the NCC plays a crucial role in combatting e-fraud. Prof. Danbatta stressed the importance of establishing comprehensive legal frameworks and standards that mandate sound security practices for telecom operators. These frameworks should focus on data protection, privacy, and incident response, ensuring operators are held accountable for any security lapses. The NCC collaborates with mobile network operators to ensure network safety, conducting regular audits and assessments to verify compliance and promote a culture of cybersecurity within the industry.
Telecom operators have a responsibility to ensure the security and integrity of their networks, especially with the increasing adoption of digital financial services and disruptive technologies. Prof. Danbatta emphasized the need for operators to invest in robust infrastructure, employ state-of-the-art security measures, and conduct regular vulnerability assessments. Implementing stringent authentication protocols, two-factor authentication, and encryption mechanisms are crucial to safeguarding customer data and preventing unauthorized access.
The issue of personal data protection was also addressed. Prof. Danbatta highlighted that the recently signed Nigeria Data Protection Act 2023 provides a legal framework for the protection of personal information and the regulation of its processing. The NCC is developing more elaborate Data Protection Regulations to ensure data privacy in the communications sector. Additionally, the NCC has issued the Consumer Code of Practice Regulations 2007, which includes provisions for the protection of consumer information.
Collaboration between law enforcement agencies, telecom operators, and regulatory bodies is vital in investigating and prosecuting e-fraud perpetrators. Enhanced coordination, information sharing, and dedicated cybercrime units can deter criminals and bring them to justice. Strengthening international cooperation in combating cross-border e-fraud is also imperative.
The NCC has implemented initiatives to protect, inform, and educate telecom consumers. Through the Consumer Affairs Bureau (CAB), the NCC conducts consumer education programs, specifically focusing on equipping consumers to thrive in the digital finance era. The NCC’s Computer Security Incident Response Team (NCC-CSIRT) provides timely cybersecurity threat notifications, protecting consumers from unwarranted losses. By fostering a culture of vigilance and knowledge, the success rate of e-fraud attempts can be reduced.
Consumer awareness and digital literacy are essential in empowering individuals to protect themselves against e-fraud. Prof. Danbatta urged telecom operators to educate their customers about potential risks, provide guidance on secure online practices, and offer user-friendly account monitoring tools. Transparent communication, addressing customer concerns promptly, and providing timely security updates are crucial for establishing trust. Collaboration with third-party security firms and independent audits can validate
Categories: Technology